All orders can be shipped to Malaysia and Singapore. We also provide international shipping upon request, please drop us an email at email@example.com or send us a direct message on social media.WHAT ARE THE SHIPPING CHARGES?
All Malaysia shipping charges will be calculated automatically at the checkout based on your total order amount and your shipping address. Orders of RM500 and above (West Malaysia) and RM600 and above (East Malaysia) are eligible for FREE shipping.
For Singapore, FREE shipping are eligible for all orders of RM700 and above. However, standard shipping is capped at RM30 for all orders below the RM699 threshold, and EXPRESS SHIPPING option is available for RM60. All rates quoted are nett rate inclusive of shipping fee except address correction fee by courier, customs duty and taxes, temporary import export charges, import taxes or duties and shipment return charges.
*All services are not available for restricted areas e.g. Changi Airport, Cargo Complex, Alps Avenue, PSA Terminal, Army Camps (CMPB, Gombak Base, Airbase, Naval Base, Police HQ, Prison Complex, Police Coast Guard Base, Woodlands & Tuas Checkpoints, Jurong Island) and island areas e.g. Pulau Ubin, Pulau Tekong, Southern Island and Lazarus Island.DO YOU PROVIDE SELF-COLLECTION SERVICE?
We are open for self-collection at no charges for orders within Klang Valley only. Self-collection will be available after 8pm on weekdays, while collections on weekend and public holidays would have to schedule in advance (Kindly WhatsApp +60146284266). Self-collection points are available at Ampang Jaya and Bukit Jalil only. For collections in Bukit Jalil, kindly allow ONE working day for us to make the necessary arrangements.WHICH COURIER COMPANY DO YOU USE?
We use various courier services to ensure your parcels arrive at the fastest speed. Tracking numbers will be provided to you in your email inbox or SMS to your registered phone number once your order is ready to be delivered or shipped!WHEN WILL I RECEIVE MY PARCEL?
Orders are typically processed within 3-5 business days, pending availability and credit card verification. You will receive an email notification when your order is confirmed and ready to be dispatched.
Backorders will take within 15-30 days to be fulfilled. However, due to new procedures and safety policies as a result of Covid-19, we are experiencing processing and shipping delays. Please allow some extra time for your order to arrive, you’ll receive an email confirmation as soon as it’s on the way! We will contact you if there is a delay in the processing of your order.WHERE CAN I FIND MY TRACKING NUMBER?
You will receive an email or SMS with the tracking number and tracking URL after your order has been confirmed and processed.HOW DO I ADD/CHANGE THE ITEMS IN MY ORDER, OR MY SHIPPING DETAILS, AFTER I HAVE PLACED MY ORDER?
Once your order is confirmed, if any changes to your items or information need to be done, please reach out to us at firstname.lastname@example.org so we can hold your order before processing it.
If you have any questions about your order, please send us an email to email@example.com or direct message our Customer Service Team at Facebook or Instagram. Please allow 1-2 business days for a response due to a dramatic increase of inquiries. Your patience is greatly appreciated!